About A|I Support Board

It’s beautiful, simple and it works! A|I Support Boardwill get you closer to your website visitors and eliminates customers being stranded on your website. Start chatting with your website visitors, the best way to help your customers. It’s much faster than email and way more efficient than phone. Don’t make your customers leave frustrated, get A|I Support Board today.

Have you ever been shopping on an online shop? Of course, but for sure you had a question about a product! Without A|I Support Board you have the option to contact the owner by email and wait and wait and wait or sometimes you will find a phone number to call, yeah, but you wait in the line or nobody answers. It is time to help your online visitors and increase sales with simply answer the question right when they pop up.

A|I Support Board is a powerful solution to communicate with your users. Complete tickets system, chat, dedicated membership system and much more. Support desk and chat plugin for PHP. A complete solution to provide support to your audience. The first PHP plugin with a complete bot integration powered by API.AI by Google. The first PHP plugin with a full Slack integration for read and send messages directly from Slack. The cheapest and best Slack integration.

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A|I Support Board Features

V 1.3
- UPDATE - Support for Dialogflow V2. The V1 is deprecated and do not work no more with this plugin version. All the bots that use the V1 will stop to work from October 23, 2019, also on the previous plugins versions.

V 1.2.9
- BUG FIX - Email notifications for WordPress users
- SECURITY FIX - XSS security fix

V 1.2.8
- BUG FIX - Delete tickets function
- BUG FIX - User email notification when message sent from Slack
- NEW - New language translations: swedish

V 1.2.7
- NEW - Added Hebraic translations
- BUG FIX - Database connection with custom port
- BUG FIX - Invalid chars clear on settings and usernames

V 1.2.6
- BUG FIX (PHP) - Sender agent selection on admin
- BUG FIX - Attachments link
- BUG FIX - Rich messages selection status

V 1.2.5
- NEW FEATURE (WP) - Performance improvement, the chat now communicate directly with the database without pass through WordPress. This feature allow also the very slow websites to use the plugin.
- BUG FIX - Minor bugs fix.

V 1.2.4
- NEW FEATURE - New option allow to maintain closed the chat with the welcome message.
- BUG FIX - Slack agents assignment.
- BUG FIX - Minor bugs fix.

V 1.2.3
- UPDATE - Free slack full integration. Free forever!
- NEW FEATURE - Rich messages support
- NEW FEATURE - Chat header background image
- NEW FEATURE - New chat header type
- NEW FEATURE - Support desk without login.
- BUG FIX - Chat stay closed after user closed it also if pending messages.
- BUG FIX - Removed temporary double bot response message.
- BUG FIX - Fixed infinite push notifications problem.
- BUG FIX - Links from Slack
- BUG FIX - chat header agent information on first message

V 1.2.2
- NEW FEATURE - Encrypted passwords for Support Board users.
- BUG FIX - Chat height now adjust automatically to fit the browser height.
- BUG FIX - SMTP Emails

V 1.2.1
- NEW FEATURE - New All button for admin tickets show both members and guest tickets.
- BUG FIX - Minor design and code bugs fixes.
- BUG FIX - Bot problem with unicode chars for some language like russian.

V 1.2
- NEW FEATURE - Slack full integration, communicate with your users directly from Slack.
- NEW FEATURE - Auto removing of start\end white spaces.
- NEW FEATURE - Show profile images also on chat.
- NEW FEATURE - Push notifications for agents and users.
- NEW FEATURE - Real-time tickets on WordPress admin area.
- NEW FEATURE - Welcome message profile image.
- NEW FEATURE - Link recognition of images.
- NEW FEATURE - Set chat icon.
- NEW FEATURE - Better design on mobile.
- NEW FEATURE - Flashing notifications to the website title.
- NEW FEATURE - Command #follow fot show the follow up message manually when you want.
- NEW FEATURE - Big header for chat, show agents and description.
- NEW FEATURE - Authorization option for show only tickets area to not admin users.
- NEW FEATURE - Option to show the welcome message every time.
- BUG FIX - Email notifications.
- BUG FIX - Wrong fields when adding new user on admin.
- BUG FIX - Minor design and js bugs.
- UPDATE - Upload folder moved to /wp-contents/uploads/supportboard/ folder.
YOU NEED TO MOVE ALL FOLDERS OF /wp-content/plugins/supportboard/upload/ FOLDER INTO THE NEW LOCATION.

V 1.1
- Security improvement for files upload, now accept only safe file extensions.
- BUG FIX - Special chars on conversation.
- BUG FIX - Design issues on various themes.
- BUG FIX - Link recognition.
- BUG FIX - Admin images upload.

Loved By 250 People

This is by far the best Social Platform Web Apps i've ever tried. I can simply modify with its user-friendly customization to match with my business. The customer service is very helpful and replied in timely manner. Thanks, A|I Web Dev!

Christian Lang CEO @ Tradeshift

Absolute briliant look and feel, the functionality is exactly what you looking for and if is not there then just wait because the developer is incredible with constant updates! I'm truly so happy with the product and recommend supporting A|I Academy Management System and the developers behind it. Thank you!

Professor Dr. Kamila Ghazali, Associate VC @ Sri Bestari International School

We have worked with A|I Web Development for our very first retail site and the amount of effort put in by the team has made the website our pride and it has ever since improved traffic. The services provided by the A|I Web Dev TO us top-notched, quick and efficient! Thank you, A|I Web Dev!

Puan Norizmah binti Mustafa​, GM @ Karyaneka

Thanks to Abie! truly it has been a pleasure working with you on this implementation. We are truly satisfy by the professionalism you have demonstrated all this time and the quality of work of the website, plus the effort of your entire team. Kudos guys!

Dato' Abu Bakar bin Mohd, BOD @ UTM

A|I Web Dev is incredibly patient and very understanding to my creative needs, which is essential to producing the desired outcome, which I am very happy with. Of course there were technical glitches and stumbling blocks but A|I Web Dev's team was always on top of it and have been very quick to resolve all issues. They are responsible and always there for me and very obliging, which is what a good agency should be.

YBhg. Dato' Prof. Ir. Dr. Ibrahim Bin Hussein, BOD @ UNITEN